[ WHAT THE SUBSCRIPTION INCLUDES ]
What your monthly subscription includes
A subscription is not payment for reporting a fault — it is continuous management, maintenance and improvement of your system. Everything below is part of the fixed package price.
What is included in the package price?+
Hosting on optimised servers, daily backups, regular system updates, 24/7 uptime monitoring and the agreed amount of technical work. No initial fee and no extra invoices for services already included.
What actually happens in my system each month?+
I apply security and system updates, check that backups and key journeys still work, and carry out the agreed amount of development or maintenance work. Smaller fixes are handled as they appear, without new negotiations.
Do I have to keep an eye on anything myself?+
No. The system is under management, so I watch it. You only report what you notice while working — the rest is my side of the agreement.
What happens when something stops working?+
Report it by email or phone. The first response and triage happen within the agreed response time: 48 hours for the Core package, 12 hours for the Growth package, and per the agreed SLA for Full IT oversight.
Why a subscription instead of a one-off fix?+
A one-off fix means paying after the damage — the system is sorted out after an outage. A subscription means constant supervision and improvement, so issues are handled before they become downtime and improvements land continuously.
What if I don't use the monthly hours?+
Unused hours roll over to the next consecutive month only, after which they expire. The scope can be upgraded at any time if the number of systems or processes grows.
Can the package price change?+
The package price is fixed for the agreed term and does not depend on how many issues are reported. It changes only if we agree on a larger scope.
